Privacy Policy

1. Introduction

Welcome to PropLead for Agents (com.proplead.tracker). We are committed to protecting the privacy of independent real estate agents, brokers, and property consultants across India. This Privacy Policy outlines how we collect, use, store, and safeguard your personal and business data when you use our mobile application and cloud services.

2. Information We Collect

To provide lead tracking, smart matching, client follow-ups, and property inventory management, PropLead collects the following categories of information:

• Firebase UID: A unique user identifier generated by Firebase Authentication when you sign in.
• Google Account Profile Information: Your Google account display name and email address used for authentication.
• Agency & Business Details: Business name, agency name, city, RERA registration number, and operating locations entered by you.
• Customer & Lead Records: Client/buyer names, phone numbers, WhatsApp contact numbers, budget ranges, preferred BHK, preferred localities, lead source, priority level, and pipeline status entered by you.
• Lead Notes & Follow-Up Information: Custom notes, site visit schedules, meeting dates, and follow-up reminders.
• WhatsApp-Related Activity: Manually recorded WhatsApp notes, chat launch triggers, and template interactions initiated by you. Note: PropLead does not read, intercept, or access your WhatsApp messages or private chat contents.
• Property Listings: Property titles, transaction types (sale/rent/lease), property types (flat, villa, plot, commercial), pricing, super built-up and carpet area, furnishing status, floor number, facing direction, and property status.
• Property Owner Contact Details: Confidential owner names, phone numbers, WhatsApp numbers, exact door/flat numbers, and private internal notes (e.g., keys location, bottom price).
• Property Photos & Lead Documents: Images and document attachments uploaded by you.
• Voice Recordings: Audio memos recorded via the device microphone and stored locally or in cloud storage.
• Notification Preferences & Schedules: Reminder settings and scheduled-notification registries.
• Subscription Status: Pro subscription entitlements, base plans, expiry dates, purchase tokens, and order IDs.
• Device & Platform Information: Device operating system type, app version, and platform identifiers.
• Diagnostics & Error Logs: System crash reports and error logs generated during app execution to ensure stability.

3. Information Users Enter

The core functionality of PropLead depends on data actively entered or uploaded by you, including:

• Client contact records, buyer requirements, and CRM notes.
• Property inventory specifications, pricing, and confidential owner contacts.
• Profile details, RERA numbers, and agent preferences.

4. Device Permissions

PropLead requests sensitive device permissions strictly on an as-needed basis when you interact with specific features:

• Contacts (Read): Used solely when you explicitly tap to import phone contacts as leads. Contacts are never accessed in the background or uploaded without your action.
• Microphone / Record Audio: Used exclusively when you record voice memos for a specific lead.
• Notifications: Used solely to alert you of scheduled follow-ups, client meetings, and site visits at the times you configure.
• Camera & Photo/File Picker: Used when you capture or select property photos and lead document attachments.
• Internet & Network Access: Required for syncing records with cloud storage and verifying Pro subscriptions.

5. How Information Is Used

Collected information is processed exclusively to provide and improve app functionality:

• Maintaining your authenticated session and secure account access.
• Managing buyer and tenant leads, filtering pipelines, and triggering follow-up reminders.
• Matching buyer property requirements with your active property inventory.
• Synchronizing your business data across your devices via cloud storage.
• Processing Pro subscription billing through Google Play.
• Diagnosing crashes and ensuring reliable app performance.

6. Local Device Storage

PropLead utilizes secure local device storage to ensure offline availability and responsive performance:

• localStorage: Stores UID-scoped user profile data, leads, properties, templates, and preferences (e.g., proplead_leads_v1_{uid}). Cached local data is strictly isolated per Firebase UID.
• IndexedDB: Stores local copies of voice memo recordings keyed by UID (e.g., {uid}:{voiceNoteId}).

7. Cloud Storage and Processing

Cloud backups, Firestore document databases, and Firebase Storage media are hosted on secure Google Cloud infrastructure. All network traffic is encrypted using TLS/HTTPS.

8. Firebase and Google Services

PropLead integrates trusted Google Firebase and Cloud services:

• Firebase Authentication: Manages secure user sign-in and identity tokens. (Google Privacy Policy)
• Cloud Firestore: Stores user profiles, leads, and properties behind secure per-user rules.
• Firebase Storage: Secures uploaded property photos and lead document attachments under user-specific storage paths.
• Google Cloud Run: Powers backend API processing and subscription verification.

9. Google Play Billing

Pro subscriptions are processed securely via Google Play Billing. PropLead receives purchase tokens, order IDs, and subscription expiry dates from Google Play to unlock Pro features. We do not store credit card or financial payment details on our servers.

10. Data Sharing

We do not sell, trade, or rent your personal or business data to any third party. Data is shared only with trusted Google Cloud infrastructure services necessary to operate the application (Firebase Authentication, Firestore, Firebase Storage, and Cloud Run), or when required by applicable Indian law.

11. Data Retention

Your data remains stored in your personal cloud database for as long as your account is active. When you request account deletion, all cloud records, voice memos, attachments, and authentication records are permanently erased.

12. Data Security

We implement robust technical and organizational security measures, including Firebase Security Rules enforcing per-user data isolation, TLS encryption in transit, and secure token verification.

13. User Choices and Controls

You maintain full control over your data. You can export your leads to CSV via the Settings menu, update your profile details, or delete individual leads and properties at any time.

14. Account and Data Deletion

You have the right to permanently delete your account and all associated data at any time:

• In-App Deletion (Recommended): Open PropLead, go to Settings > Account & Security > Delete Account & All Data, type DELETE, and confirm. Your profile, leads, properties, templates, voice notes, and cloud files are erased immediately.
• Web Deletion Portal: Visit our Account Deletion Web Portal to submit a deletion request.
• Google Play Subscriptions: Please note that deleting your PropLead account does not automatically cancel active recurring subscriptions in Google Play. You must cancel active subscriptions directly via Google Play Subscriptions.

15. Children’s Privacy

PropLead for Agents is a professional productivity tool designed exclusively for licensed real estate agents and property professionals. We do not knowingly collect personal information from individuals under the age of 18.

16. Cross-Border Processing

Depending on your location and Google Cloud regional infrastructure settings, data processed by Firebase and Google Cloud may be stored and processed in server regions utilized by Google Cloud Platform.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the app after changes constitutes acceptance of the revised policy.

18. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our support team:

• Support Email: brightcore733@gmail.com

19. Effective Date

This Privacy Policy is effective as of September 27, 2026.

20. Last Updated Date

This Privacy Policy was last updated on September 27, 2026.